Website: www.sulawesihike.com
Last Updated: October 2026
Welcome to Sulawesi Hike. These Terms & Conditions govern your use of our website, tour services, hiking and trekking activities, guiding services, and related outdoor adventure experiences. By accessing our website, making an inquiry, booking a trip, or participating in one of our activities, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Please read them carefully before making a booking.
1. About Sulawesi Hike
Sulawesi Hike provides hiking, trekking, mountain guiding, camping, and outdoor adventure services in South Sulawesi and other selected destinations in Indonesia.
Our activities may include guided hikes and treks to destinations such as Mount Bawakaraeng, Mount Lompobattang, Mount Bulusaraung, Mount Latimojong, Lembah Lohe, Lembah Ramma, Bulubaria, Bulubialo, Bulusaukang, Kappire, and other mountain and nature destinations.
The availability, route, difficulty, duration, and conditions of each activity may vary depending on weather, trail conditions, local regulations, safety considerations, and other circumstances beyond our control.
2. Booking and Confirmation
A booking is considered confirmed only after Sulawesi Hike has received the required booking information and, where applicable, the agreed deposit or full payment.
Customers may be required to provide accurate information including their full name, nationality, contact details, number of participants, preferred travel dates, and relevant information necessary for trip planning.
We reserve the right to request additional information when necessary to organize a safe and appropriate hiking or trekking experience.
By making a booking, you confirm that all information provided to us is accurate and complete.
3. Payment
Payment terms may vary depending on the selected tour or hiking package. The applicable payment amount, deposit, balance, and payment deadline will be communicated before confirmation.
Unless otherwise agreed in writing, the remaining balance must be paid according to the payment schedule provided by Sulawesi Hike.
Failure to make payment within the agreed period may result in cancellation of the booking and the loss of any applicable deposit.
Any bank charges, transfer fees, currency conversion costs, or payment processing fees may be the responsibility of the customer unless otherwise stated.
4. Cancellation and Refund Policy
Customers may cancel their booking by contacting Sulawesi Hike as soon as possible.
Cancellation and refund conditions depend on the specific tour, booking arrangement, advance payments, permits, transportation, accommodation, guides, and other services that have already been arranged.
Certain payments may be non-refundable if they have already been committed to third-party providers or used to prepare the trip.
If Sulawesi Hike cancels a trip because of serious safety concerns, extreme weather, natural disasters, government restrictions, trail closures, or other circumstances beyond our reasonable control, we will communicate available options to customers.
Any refund, rescheduling, or alternative arrangement will depend on the circumstances and the amounts recoverable from suppliers and local service providers.
5. Changes to Itinerary
Hiking and trekking are outdoor activities and conditions can change unexpectedly.
Sulawesi Hike reserves the right to modify, shorten, postpone, reroute, or cancel part of an itinerary when necessary for safety or operational reasons.
Possible factors include heavy rain, storms, landslides, flooding, volcanic activity, trail closures, forest conditions, local regulations, accidents, illness, or other unforeseen circumstances.
We will make reasonable efforts to provide an alternative route or arrangement when possible.
Safety will always take priority over completing the original itinerary.
6. Hiking and Outdoor Risks
Hiking, trekking, camping, mountain climbing, and other outdoor activities involve inherent risks.
These may include, but are not limited to, slippery trails, steep terrain, falling rocks, extreme weather, river crossings, insects, wildlife, altitude-related problems, dehydration, fatigue, injuries, accidents, and other natural or environmental hazards.
Participants must understand and voluntarily accept these risks.
Our guides will provide reasonable instructions and safety guidance, but no outdoor activity can be guaranteed to be completely free from risk.
Participants are responsible for following the instructions of the guide and acting responsibly throughout the trip.
7. Health and Fitness
Participants should have an appropriate level of physical fitness for the selected activity.
Before joining a hiking or trekking trip, customers should inform Sulawesi Hike about any medical condition, physical limitation, allergy, medication requirement, or other circumstance that could affect their participation.
Participants are responsible for determining whether they are physically and medically suitable for the activity.
Sulawesi Hike may refuse participation or require a participant to stop an activity if our guide reasonably believes that continuing would create a significant safety risk.
8. Travel Insurance
We strongly recommend that every participant obtain suitable travel and adventure insurance before joining a hiking or trekking activity.
Insurance should, where appropriate, cover hiking, trekking, mountain activities, emergency medical treatment, evacuation, trip cancellation, personal belongings, and other relevant risks.
Sulawesi Hike is not responsible for expenses that are covered or should reasonably have been covered by the participant's insurance policy.
Participants should carefully check the terms and exclusions of their insurance before travelling.
9. Responsibilities of Participants
Participants are expected to:
- Follow the instructions of Sulawesi Hike guides and staff.
- Respect local communities, customs, traditions, and regulations.
- Stay with the group or follow the agreed route.
- Use appropriate clothing, footwear, equipment, and personal protection.
- Avoid dangerous or reckless behavior.
- Keep personal belongings secure.
- Avoid damaging the natural environment.
- Take all personal waste with them where appropriate.
- Inform the guide immediately about injuries, illness, fatigue, or safety concerns.
Participants may be removed from an activity if their behavior creates a serious risk to themselves, the guide, other participants, local communities, or the environment.
No refund may be provided when a participant voluntarily leaves a trip or is removed because of unsafe or inappropriate behavior.
10. Equipment
Depending on the selected package, certain equipment may be provided by Sulawesi Hike.
Customers are responsible for taking reasonable care of any equipment provided to them.
Customers may be required to compensate Sulawesi Hike for equipment that is lost, intentionally damaged, or damaged through unreasonable use.
Participants should confirm before departure which equipment is included and which personal equipment they are required to bring.
11. Photography and Media
During our trips, photographs or videos may be taken for documentation, promotional materials, social media, or website content.
Where appropriate, Sulawesi Hike may use images showing participants for promotional purposes.
Participants who do not wish to appear in promotional photography should inform our team before or during the trip.
12. Environmental Responsibility
Sulawesi Hike is committed to responsible tourism and encourages all participants to protect the natural environment.
Participants must not litter, damage vegetation, disturb wildlife, vandalize natural or cultural sites, or remove protected natural objects.
We encourage visitors to follow the principles of responsible hiking and leave natural areas as they found them.
13. Third-Party Services
Some trips may involve services provided by third parties, including transportation providers, accommodation operators, local communities, porters, restaurants, or other suppliers.
While Sulawesi Hike will make reasonable efforts to work with reliable providers, we cannot be responsible for circumstances caused directly by independent third parties beyond our reasonable control.
14. Website Information
We make reasonable efforts to ensure that information published on www.sulawesihike.com is accurate and up to date.
However, hiking routes, prices, availability, schedules, distances, travel times, and other information may change.
Website content is provided for general informational purposes and may be updated without prior notice.
15. Limitation of Liability
To the extent permitted by applicable law, Sulawesi Hike shall not be liable for losses, delays, injuries, cancellations, additional expenses, or damages resulting from circumstances beyond our reasonable control.
This may include severe weather, natural disasters, government restrictions, road closures, accidents, illness, trail closures, transportation delays, or other unforeseen events.
Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.
16. Privacy
Personal information provided to Sulawesi Hike will be handled in accordance with our Privacy Policy.
By submitting information through our website or booking channels, you consent to its use for communication, booking administration, trip organization, and other legitimate business purposes.
17. Changes to These Terms
Sulawesi Hike reserves the right to update or modify these Terms & Conditions when necessary.
The latest version published on www.sulawesihike.com will apply to future bookings and website use.
Customers are encouraged to review these Terms & Conditions before making a new booking.
18. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws and regulations of the Republic of Indonesia.
Any dispute should first be resolved through good-faith communication and discussion between the customer and Sulawesi Hike before pursuing any other legal remedy available under applicable law.
19. Contact Us
If you have questions about these Terms & Conditions, our hiking services, bookings, cancellations, or trip requirements, please contact Sulawesi Hike through the contact information provided on our website.
Website: www.sulawesihike.com
Thank you for choosing Sulawesi Hike. We look forward to helping you explore the mountains, valleys, forests, and natural landscapes of Sulawesi safely and responsibly.