Last Updated: October 5, 2026
At Sulawesi Hike, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our hiking and outdoor guiding services in South Sulawesi, Indonesia.
By using our website or contacting Sulawesi Hike, you agree to the practices described in this Privacy Policy.
1. About Sulawesi Hike
Sulawesi Hike is a hiking and outdoor guiding division of PT Sekeluarga Healing Adventure, providing guided hiking, trekking, camping, and outdoor adventure experiences in South Sulawesi.
Our services may include guided trips to destinations such as Mount Bawakaraeng, Mount Lompobattang, Mount Bulusaraung, Mount Latimojong, Mount Bulubaria, Mount Bulubialo, Mount Bulusaukang, Kappire, and other hiking destinations.
2. Information We Collect
When you contact us, make an inquiry, request a hiking trip, or communicate with our team, we may collect information such as:
- Full name
- Email address
- WhatsApp or telephone number
- Country or city of residence
- Preferred hiking destination
- Planned travel dates
- Number of participants
- Special requests related to your trip
- Information voluntarily provided through contact forms, email, WhatsApp, or social media
We may also collect basic technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage data.
3. How We Use Your Information
Sulawesi Hike uses collected information only for legitimate business and service purposes. This may include:
- Responding to inquiries and booking requests
- Preparing hiking and trekking arrangements
- Communicating with guests before and during their trip
- Providing information about itineraries, meeting points, and trip requirements
- Improving our website and services
- Managing customer relationships
- Sending important information related to your booking
- Protecting the security and integrity of our website and services
We do not use your personal information for purposes that are unrelated to the services you request without an appropriate legal basis or your consent where required.
4. Information Sharing
Sulawesi Hike does not sell or rent your personal information to third parties.
In certain circumstances, information may need to be shared with trusted service providers or partners who assist us in delivering your requested services. For example, limited information may be shared with guides, transportation providers, accommodation providers, or other operational partners when necessary to organize your hiking experience.
We only aim to share information that is reasonably necessary for the specific purpose.
We may also disclose information when required by applicable Indonesian law, legal proceedings, government authorities, or when necessary to protect the rights, safety, and security of Sulawesi Hike, our guests, guides, or other individuals.
5. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance the user experience.
Cookies may help us understand which pages visitors use and how they interact with our website. Where third-party analytics or website services are used, those providers may process certain technical information according to their own privacy policies.
You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, booking services, maps, or other external websites.
Sulawesi Hike is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
9. Your Privacy Rights
Depending on applicable laws and circumstances, you may have rights regarding your personal information, including the right to request access, correction, updating, or deletion of certain information.
If you believe that information we hold about you is inaccurate or if you have questions about how your information is handled, you may contact Sulawesi Hike.
10. Changes to This Privacy Policy
Sulawesi Hike may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Sulawesi Hike, a division of PT Sekeluarga Healing Adventure.
We value your trust and are committed to handling your personal information responsibly while helping you enjoy safe, memorable, and authentic hiking experiences across South Sulawesi.
Sulawesi Hike – Explore the Mountains, Experience South Sulawesi.